Account reviews
How lomi. verifies your account, monitors activity, and keeps payouts and payments secure.
As your Merchant of Record, lomi. resells your goods and services on your behalf. To protect you, your customers, and the payment network, every account goes through verification and ongoing review aligned with our acceptable use policy.
Activation process
Before you accept live payments, you complete KYC/KYB (know your customer / business). lomi. typically finishes initial review within 12 hours, often faster.
During activation, you provide:
- A short survey about your business, products, and how you plan to use lomi.
- Identity verification: passport or driver's license, business registration, and tax ID.
This review runs right after sign-up so your account meets KYC/AML requirements for payment platforms in West Africa, including BCEAO regulations and Côte d'Ivoire law.
Submit documents early
Provide KYC/KYB documents as soon as you sign up. Early submission speeds activation and helps you use payouts, checkout, and subscriptions without delays later.
Continuous reviews (async)
lomi. monitors account activity to prevent fraud. At certain sales thresholds, lomi. may run additional reviews asynchronously, often within hours and without asking for more documents.
You receive email when a review is in progress. Payouts may pause during a review; checkout and customer purchases are not affected.
Reviews consider:
- Transaction history and risk signals
- Refund and chargeback rates
- Sales volume relative to your account profile
High chargeback ratios
Card networks treat chargebacks above ~0.7% of sales as excessive. Breaching that level can trigger costly monitoring programs, penalties, or account termination. Mobile money chargebacks are typically near zero.
If your chargeback rate rises, lomi. may contact you to lower it before thresholds are reached.
Supported countries
Payments
As your Merchant of Record, lomi. handles local and international sales tax and regulatory compliance on covered transactions, you do not file or remit those obligations separately for sales lomi. processes as MoR.
You can accept local payments across West Africa and international card payments without hidden fees. Some mobile-money routes may be restricted by operator; when that happens, your customers see clear errors at checkout and you receive email notification.
Payouts
lomi. supports low-cost Mobile Money and free bank payouts to businesses established in the UEMOA (West African Economic and Monetary Union). Local payout countries today include:
- Sénégal
- Côte d'Ivoire
- Mali
- Burkina Faso
- Guinea-Bissau
- Niger
- Ghana
- Rwanda
- More countries are being added regularly.
For countries not listed above, lomi. also offers international bank payouts with a fee. See Pricing for details.